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Online Trophies - Terms and Conditions |
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UK Orders European Orders Rest of the World Orders British Forces Who we are Millennium Awards Limited Trading as OnlineTrophies.co.uk Where we are The Smiddy, Markethill, Glass, Huntly, AB54 4XR Lead-Time UK Mainland The lead-time of your order is normally within 3 to 7 working days depending on the order. However during the peak of the season this could be longer. If we encounter any problems with your order one of the staff will contact you. Once your order is ready for dispatch you will receive an email stating that your order has been dispatch etc. If in the event you do not receive your order within 48 hrs of this email (working days) you must contact us. Please note: some silverware, pewter ware, personalised centres, and personalised ribbons will take slightly longer to process and make take longer to deliver. Onlinetrophies shall not be liable for any direct, indirect or substantial loss (all three of which terms include, without limitation, loss of profits, loss of business, economic loss, depletion of goodwill and related loss) , damages, costs charges or expenses caused directly or indirectly by any delay in the delivery of the Goods to GB mainland, GB offshore, British Forces, EU and non EU clients (even if caused by OnlineTrophies negligence), nor shall any delay entitle you to terminate or cancel the purchase of the trophies, unless such postponement exceeds 60 days. Lead-Time UK Offshore The lead-time of your order is normally within 3 to 7 working days depending on the order. However during the peak of the season this could be longer. If we encounter any problems with your order one of the staff will contact you. Please note: some silverware, pewter ware, personalised centres, and personalised ribbons will take slightly longer to process and make take longer to deliver. Onlinetrophies shall not be liable for any direct, indirect or substantial loss (all three of which terms include, without limitation, loss of profits, loss of business, economic loss, depletion of goodwill and related loss) , damages, costs charges or expenses caused directly or indirectly by any delay in the delivery of the Goods to GB mainland, GB offshore. Prices and VAT All prices are shown in GBP (Great Britain Pound) and include GB VAT. AT will be shown separately on the invoice at the GB prevailing rate to all GB dispatched orders. All online payment transactions are by credit/debit card or PayPal and are processed by RBS WorldPay. Please click here (http://www.rbsworldpay.com/shopper/index.php?c=UK ) for further information regarding Word Pay. The transaction information you will see on your statement will be OnlineTrophies.co.uk. We accept Visa, MasterCard, Solo, Visa Electron, Maestro and PayPal. Unfortunately, we do not accept American Express cards. Shipping terms - GB Mainland Only OnlineTrophies use a reputable carrier company APC who will respect your order from collect to delivery. APC has been carefully selected to deliver all of OnlineTrophies client's orders, however when receiving goods via the carrier, please check the contents of the parcel before signing the carrier's delivery note. Or alternatively sign the note "unchecked". The carrier company only delivers during business hours Monday to Friday (8.30am to 5.30pm). Unfortunately we are not able to specify the exact time. OnlineTrophies makes every effort to ensure that your order arrives with you on or before your date required time by using a recognized courier company APC, OnlineTrophies cannot take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer or incidents of force majeure that effect the courier company. A signature will normally be required by the delivery company, so if you are not going to be in to receive it, please state this NOW with details of which neighbour it can be left with, or with an alternative works address. We can also tell the delivery company to leave it safely on your premises (in a Porch, Garage, Greenhouse, Shed, Wheelie bin (don't forget bin day though) etc), however this is at your own risk. Please state this on the order form where it would be best to leave your order. Your order cannot be delivered to PO boxes. If the delivery driver attempts to deliver your order and there is no one in they will try to leave your order with a neighbour and then will put a card through your door telling where the parcel is. If for some reason your parcel is not delivered, please call the telephone number on the calling card (0800 37 37 37) to arrange for a new delivery slot. It is then up to you to arrange for it to be re delivered. This does not cost anything for a second attempted delivery to the same address but must be done within 3 days. We can re-direct the package to a different address once it has left us at a further charge of £8.50. If in the event you fail to arrange your delivery via a new date and subsequently the order is no longer needed we will arrange to the goods to be returned and a credit will be issued to the customer less a 25% admin charge plus all the delivery costs. Please note: once we receive a confirmation of delivery from the courier company we deem the order completed. Free Shipping GB Mainland Only If your trophy order is over £100.00 the shipping is free of charge (GB Mainland only) and this will be automatically calculated in the checkout area. Shipping - GB Offshore UK Off-Shore means if the order has to be carrier over water within the UK – This will include Northern Ireland, Isle of Man, Isle of Wight, Channel Isles, Scottish Islands including Isle of Skye etc. Please use the appropriate description when selecting carriage choice at the checkout. This is a 3-7 days delivery service and may affect your lead-time if the order is in a rush. This service is not guaranteed 100% as it requires transport by boat and is weather dependant. We reserve the right to use alternative courier companies to delivery GB off shore. Returns & Refunds (UK) Refund and Returns Policy Should you wish to return an item we will be happy to exchange or refund it within 14 days of delivery? The 14 days start after you have received your ‘Order Confirmation Email. Please contact us for information on how to arrange for a return. We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or are damaged. Please ensure the goods are repackaged in their original packaging. Until the collection has taken place you will be required to keep the item in the same condition in which it was delivered. Once a delivery has been made and the 14 day approval has expired, refunds and exchanges can only be given in accordance with your legal rights. Refund and Returns Policy exclusions We are unable to offer an exchange or refund on personalised engraving on the body and/or base of any silver plated and/or nickel plated cups, personalised engraving on to glass, personalised engraving to acrylic trophies, custom made trophies, personalised activity centres, engraved medals or personliased printed ribbons unless the mistake is the fault of OnlineTrophies. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU. Cancellation policy Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of trophies made and/or engraved to your specification clearly personalised eg personalised engraving on the body and/or base of any silver plated and/or nickel plated cups, personalised engraving on to glass, personalised engraving to acrylic trophies, custom made trophies, personalised activity centres, engraved medals or personliased printed ribbons unless the mistake is the fault of OnlineTrophies). Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau. Lead-Time Europe The lead-time of your order is normally within 3 to 10 working days depending on the order. If we encounter any problems with your order one of the staff will contact you. Please note: some silverware, pewter ware, personalised centres, and personalised ribbons will take slightly longer to process and make take longer to deliver. Onlinetrophies shall not be liable for any direct, indirect or substantial loss (all three of which terms include, without limitation, loss of profits, loss of business, economic loss, depletion of goodwill and related loss) , damages, costs charges or expenses caused directly or indirectly by any delay in the delivery of the Goods shipped to your shipping destination. Prices and VAT All prices are shown in GBP (Great Britain Pound) and include GB VAT. Payment All online payment transactions are by credit/debit card or PayPal and are processed by RBS WorldPay. Please click here (http://www.rbsworldpay.com/shopper/index.php?c=UK ) for further information regarding Word Pay. The transaction information you will see on your statement will be OnlineTrophies.co.uk. We accept Visa, MasterCard, Solo, Visa Electron, Maestro JCB and PayPal. Unfortunately, we do not accept American Express cards. Shipping to EU OnlineTrophies will ship your order via specialist shipping agent, the shipping price will be in GBP and will show in the drop down box in the shopping basket. We cannot guarantee any delivery times with this service Returns & Refunds (EU) How to return To return your order via your local postal service, please follow the instructions below: Repackage the product into the original packaging. Complete a returns letter and enclosed in your parcel, indicating your reasons for the return. Affix a Returns Label to the outside of your parcel. Take the parcel to your local postal service and obtain a proof of postage Refund Policy If you wish to return a product* you have purchased you may do so providing you cover the postage costs and the item is unused and in a saleable condition. Returns must be made within 28 days of receipt. If the product returned is not in fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Where a product is faulty or damaged we will refund the original delivery charge and the cost of returning the goods via your local postal service up to a maximum cost of 3.50GBP per kg. *Products we are unable to refund or exchange: THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM YOUR LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU. Cancellation Policy Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of trophies made and/or engraved to your specification clearly personalised). Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded. To cancel your order, contact us or telephone OnlineTrophies Customer Services on 0844 209 1963. Further details of your right under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau. Lead-Time World The lead-time of your order is normally within 7 to 21 working days depending on the order. If we encounter any problems with your order one of the staff will contact you. Please note: some silverware, pewter ware, personalised centres, and personalised ribbons will take slightly longer to process and make take longer to deliver. Onlinetrophies shall not be liable for any direct, indirect or substantial loss (all three of which terms include, without limitation, loss of profits, loss of business, economic loss, depletion of goodwill and related loss) , damages, costs charges or expenses caused directly or indirectly by any delay in the delivery of the Goods shipped to your shipping destination. Prices and VAT All prices shown will include GB VAT. If your shipping destination is outside the EU the VAT element will be deducted once your delivery destination has been selected within the shopping basket and the total price will automatically adjusted. Payment All online payment transactions are by credit/debit card or PayPal and are processed by RBS WorldPay. Please click here (http://www.rbsworldpay.com/shopper/index.php?c=UK ) for further information regarding Word Pay. The transaction information you will see on your statement will be OnlineTrophies.co.uk. We accept Visa, MasterCard, Solo, Visa Electron, Maestro JCB, and PayPal. Unfortunately, we do not accept American Express cards. Shipping to Rest of the World We supply to customer residing outside the EU (Rest of the World) however we reserve the right to omit certain countries. All website prices shown are GBP including GB VAT. If your shipping destination country is outside the EU the shopping basket price will automatically change to show the prices ex vat . OnlineTrophies will ship your order via specialist shipping company however we cannot guarantee any delivery times with this service, Please be aware that you may be liable to import duty at the entry country and you will be responsible for the charge. Refund and Return (Rest of the World) How to return To return your order via your local postal service, please follow the instructions below: If a product is faulty or damaged, customers must email OnlineTrophies Customer Services to arrange a refund before posting the goods back. OnlineTrophies Customer Service team will advise you of the method to return the trophy order. Repackage the product into the original packaging. Complete a returns letter and enclosed in your parcel, indicating your reasons for the return. Affix a Returns Label to the outside of your parcel. Take the parcel to your local postal service and obtain a proof of postage. Policy If the trophy (ies) is/are faulty or damaged we will refund the original delivery charge and the cost of returning the goods via your local postal service up to a maximum cost of 3.50 GBP per kg. Please retain proof of postage and customs documentations including any details of any taxes paid. Refund Policy If you wish to return a product* you have purchased you may do so providing you cover the postage costs and the item is unused and in a saleable condition. Returns must be made within 28 days of receipt. If the product returned is not in fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Where a product is faulty or damaged we will refund the original delivery charge and the cost of returning the goods via your local postal service up to a maximum cost of 3.50 GBP per kg. *Products we are unable to refund or exchange. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM YOUR LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU. Cancellation Policy Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of trophies made and/or engraved to your specification clearly personalised). Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded. To cancel your order, contact us or telephone OnlineTrophies Customer Services on 0844 209 1963. Further details of your right under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau or similar. General Information Alterations We reserve the right to alter prices and specifications without prior notice. However in the event we have to substitute your trophy we will try to either upgraded or substitute with a trophy of the same price and quality. Descriptions All heights and descriptions are approximate and are not subject to a guarantee of accuracy. Engraving We have over 30 years of experience in engraving and the engraving is Free of Charge to a large amount of the trophies on the website without limitation to amount of words/letters and we reserve the right to set out the style and size of the engraving - however some trophies within OnlineTrophies are chargeable - these include some glassware, silverware nickel plated cups, Stainless steel hip flasks, pewter items and medals. We have included an engraving information box next to the products to insert your engraving details. Please take extra care when entering the engraving information because if you have given us the wrong information or made a spelling mistake(s) and the order has been engraved, and a need for amending/altering, a charge will be charged (from £3.50 per engraving). OnlineTrophies can supply the British Forces personnel with trophies and awards shipping via BFPO. All the prices will be Inclusive of GB VAT. If however you feel that you are exempt from GB VAT, we will need to see a copy of the VAT exempt certificate and also the order must be for the use of the British Forces. The order must be placed by an Official Procurement Agency for the force, such as the NAFFI or a regimental purchasing Officer. For further information regarding Customs and Excise please click here and download the pdf file, see Section 14.4 page 41. British Forces Carriage British Force orders are charged at £16.50. The order will be sent using the BFPO service supplied by Royal Mail/Parcel Force to the London BFPO Depot. We are aware that some BFPO addresses are subject to Free Postage (up to 2 Kilo’s); in this case we will charge a nominal admin fee of £5.00 to cover packaging and time taken to post office (15 miles round trip). Please note our terms and conditions are as per UK mainland customers and only apply to the BFPO depot in London. Once your order has been delivered to the BFPO depot in London we will deem the contract between you, the customer, and ourselves complete. It will be your responsibility to track and trace your consignment from there on. Shortages//Damaged goods/Mistakes Shortages and breakages must be notified by email within 3 working days of the delivery. All correspondence must supply your order ID number. If needed, OnlineTrophies to will arrange any returns. Do not send the goods back to OnlineTrophies unless told so and this will be at your expense – OnlineTrophies will not reimburse you. All trophies on the website will be reduced by a set % for a set period designated by OnlineTrophies. The original retail price will have a strike through and the new discounted price will be shown next to the price. The discount will be shown on the invoice/receipt. We reserve the right to omit some items from Discount Day promotion. Once the promotion has ceased the site will be set back to the full retail price. There will be no discount given to sale items, special offers, deal of the day, carriage, or any engraving charges if applicable. You may use your Discount Voucher Code for any trophy purchases on the website. Enter the code in the Voucher code box, refresh the page and a discount will be applied and shown . There is no limit to the number of times a voucher code may be used, and it is transferable within the set time scale stated on the promo email. After the set date has elapsed the code will become obsolete. Education establishments and Local Governments We accept official purchase orders from Education and Local Governments please click here to apply for an account. Complaints In the rare event of a complaint please contact us immediately by e-mail (please see our contact details) and we will do our up most to resolve the problem. Please do not return the order unless told to do so. Acceptance of these terms and conditions The placing of an online order denotes the knowledge and acceptance of these terms and conditions. We reserve the right to occasional inform you of special offers and other items by email. (Please see our privacy statement http://www.onlinetrophies.co.uk/home/privacy.php). Use of the OnlineTrophies website The copyright is owned by Millennium Awards Limited T/A Onlinetrophies.co.uk. Authorisation to Reproduce Any person may reproduce any portion of the material in these web pages subject to the following conditions:
Viruses OnlineTrophies makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.
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