These are some of the regular questions we have been asked
How do you confirm you have received my order?
Immediately after you place your order, an email acknowledging your order will be sent to you, If this has not been received please call 01697 352 458 and we will arrange for a copy to be sent.
What sports and pastimes do you supply?
We supply most sports and pastimes available, check the list and we will convert the trophy to your sport and pastime.
The prices seem a little cheap. Is VAT to be added to the prices?
All our prices shown on the website include VAT at the GB prevailing rate at the time of dispatch.
How will I know when my product is dispatched?
You will be sent you an email with your order ID and shipping consignment number along with a link to track or trace it.
What methods of payment do you accept?
We accept Visa, Visa Electron, Visa Debit, MasterCard, Maestro, Solo. JCB, V-me and Discover. (BACS payments and cheque payments, once an official quote has been accepted (UK only).
How much engraving can I put on my trophy?
As much as you would like. But bear in mind the amount of engraving depends on the product. If you are unsure please feel free to speak to one of our sales staff.
How long will my order take to process?
Standard Orders - may take up to 8 working days.
Express Orders - may take up to 5 working days.
Urgent Orders - may take up to 4 working days.
The days shown are your order turn-a-round times and are based on WORKING DAYS only and are Estimated and NOT Guaranteed. Be aware that some silverware, pewter ware, personalised centres, and personalised ribbons will take slightly longer to process and make take longer to deliver.
UK Off-Shore means if the order has to be carrier over water within the UK â€“ This will include Northern Ireland, Isle of Man, Isle of Wight, Channel Isles, Scottish Islands including Isle of Skye (sorry) etc. There a different order turn-a-round times to choose ranging from 4 working days to 8 working days with different prices. Please ensure you select the correct option as this may affect your lead-time if the order is in a rush. These services are not guaranteed 100% as it requires transport over water and is weather dependant. We reserve the right to use alternative courier companies to delivery GB off shore.
All UK Offshore order will be dispatched using one of the Royal Mail services available and a signature will be required. The option to "leave somewhere safe" or "leave with a neighbour" will not be offered for these delivery options. If in the event no one is available to sign for the parcel the Royal Mail representative will return it to the Royal Mail delivery depot and it will be your responsibility to retrieve the parcel.
All EU The lead-time of your order will vary dependant on the delivery option and delivery destination. There are two options of Standard (10-13 working days) and Express (5 to 9 working days). Please be aware that the order turn-a-round options and are based on WORKING DAYS only and are estimated and NOT guaranteed. If we encounter any problems with your order one of the staff will contact you.
Rest of the World: The lead-time of your order will vary dependent on the order option and delivery destination. There are one or two options available, Standard Order (10-20 working days) and Express Order (5 to 9 working days). Please be aware that the order turn-a-round options and are based on WORKING DAYS only and are estimated and NOT guaranteed..
Be aware that some silverware, pewter ware, personalised centres, and personalised ribbons will take slightly longer to process and make take longer to deliver.
Do you offer any discounts?
We do strive to offer our clients a quality product, with good service at a genuine price and we feel that the prices we show are honest and fair, unlike other stores who have 'inflated' their prices so discounts can be given. However occasionally we do send out marketing email with a discount code for use on our website.