Frequently Asked Questions

These are some of the regular questions we have been asked from clients

How do you confirm you have received my order?
Immediately after you place your order, an email confirming receipt of your order will be sent. However if your server is AOL, by default, AOL´s Spam guard has been known to block confirmation emails from being received. Please add onlinetrophies.co.uk to your White List before completing this order.

What sports and pastimes do you supply?
We supply most sports and pastimes available, check the list and we will convert the trophy to your sport and pastime.

The prices seem a little cheap. Is VAT to be added to the prices?
All our prices shown on the website include VAT. Other stores show their prices excluding VAT then add it on when you check out, which we feel is misleading.

How will I know when my product is despatched?
Later this year we will send you an email with the consignment number and you will be able to track or trace it.

What methods of payment do you accept?
We accept Visa, Visa credit, Visa Debit, MasterCard, Maestro Dom, Solo and Visa Electron.

How much engraving can I put on my trophy?
As much as you would like. But bare in mind the amount of engraving depends on the product. If you are unsure please feel free to speak to one of our sales staff.

How long will my order take to process?
Generally it is 7 days from the order date but during the high season the lead-time could extend to 12-14 days. Please note that silverware, Pewterware, glass and acrylic trophies may take a little longer. However we do ask you to enter a "required for " date.

Do you offer any discounts?
Unfortunately no, but we do strive to offer our clients a quality product, with good service at a genuine price and we feel that the prices we show are honest and fair, unlike other stores who have 'inflated' their prices so discounts can be given.