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These are some of the regular questions we have been asked
from clients
How do you confirm you have received my order?
Immediately after you place your order, an email confirming receipt of your order will be sent to you, If this has not been received please call 0844 2091963 and we will arrange for a copy to be sent.
What sports and pastimes do you supply?
We supply most sports and pastimes available, check the list and we will convert the trophy to your sport and pastime.
The prices seem a little cheap. Is VAT to be added to the prices?
All our prices shown on the website include VAT at the GB prevailing rate at the time of dispatch..
How will I know when my product is dispatched?
You will be sent you an email with your order ID and shipping consignment number along with a link to track or trace it.
What methods of payment do you accept?
We accept Visa, Visa Electron, Visa Debit, MasterCard, Maestro Dom, Solo. BACS payments and cheque payments, once an official quote has been accepted (UK only)
How much engraving can I put on my trophy?
As much as you would like. But bear in mind the amount of engraving depends on the product. If you are unsure please feel free to speak to one of our sales staff.
How long will my order take to process?
UK mainland is generally 5 days from the order date but during the high season the lead-time could extend to 7-12 days. However we do ask you to enter a "required for " date.
UK Offshore orders will take between 3 and 7 days.
European order take between 3 and 10 days.
International orders take between 3 and 21 days.
Please note that silverware, Pewter-ware, glass and acrylic trophies may take a little longer.
Do you offer any discounts?
We do strive to offer our clients a quality product, with good service at a genuine price and we feel that the prices we show are honest and fair, unlike other stores who have 'inflated' their prices so discounts can be given. However occasionally we have a special Discount Day were all the prices are discounted or voucher code days when you can insert a voucher code for discount off your order.
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